Tag archives for: mobile

jmu-hero
September 13, 2016

Using Beacon Triggered Push Notifications to Promote Upcoming Events

Dukes Rewards, James Madison University’s (JMU) rewards program, sets up strategically placed beacons throughout the campus to send notifications to students even when there aren’t any events. James Madison believes that Duke Rewards beacon notifications drives student attendance and increases student engagement with JMU Athletics’ programs.

Since its initiation, Dukes Rewards has helped James Madison drive student attendance to JMU Athletics’ revenue and non-revenue sports, said Director of Marketing Taylor Dewey. Duke Rewards gives points to members that attend JMU Athletic’s events, which encourages students to attend the non-revenue sports, said Dewey.

Screen Shot 2016-08-12 at 1.59.21 PM

Dukes Rewards then allows members to use the points they earn for athletics merchandise, tickets and cool prizes like an Ipad Mini. They can see these prizes, upcoming events, and other ways to earn points on the Duke Rewards website or mobile app.

Screenshot_2016-08-12-13-56-01 / continue reading

hero-alabama
July 6, 2016

Crimson Tide Rewards Finds Success with Push Notifications

The University of Alabama uses push notifications at sporting events through the Crimson Tide Rewards program, as previously mentioned in 8 Push Notification Messages you Should be Sending to Your Fans.  In a recent survey conducted by Crimson Tide Rewards, fans let Alabama know they loved the push notifications they send out.

In the survey, Crimson Tide Rewards asked: “Are push notifications on the CTR App helpful?” The answer was yes, as 84% of the 145 respondents said they found the CTR app’s push notifications helpful.

1. Greet Fans Before the Game

Fans may come early to your game, so it is a good idea to welcome fans as they begin to arrive. By adding beacons to parking lot entrances and tailgate areas you can greet fans right away. You can also schedule your push notifications so that they only go out to fans that arrive before the game.

Extra Tip: Include a sponsor in the message and give extra points for tailgaters.

Welcome to your tailgating lot! Remember, a cold Budweiser makes every tailgate better. Can’t wait to see you at the game!

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alabama-events
June 2, 2016

Alabama Rewards App Quickly Becomes Go-to Spot for Event Discovery

In a recent survey conducted by the University of Alabama Athletics, 36% of those surveyed said that they use the Crimson Tide Rewards apps to discover upcoming Alabama sporting events.

alabama pie chart / continue reading

hailstate-blog
March 31, 2016

91% of Mississippi State Students Say They Attend More Events Because of the Hail State Rewards Program

Since switching to FanMaker one year ago, Mississippi State has seen an 87% increase in participation in their rewards program. Membership now encompasses over 70% of the student population (13,252 active members).

70% of eligible Mississippi State students are active in Hail State RewardsRhett Hobart, Assistant Director of Marketing

Given the tremendous attendance increases Rhett Hobart, and his staff, decided to test their assumptions on how the Hail State Rewards program affects behavior. “We made the decision to use the MicroSurvey tool to try to capture hard data on how the attendance of students was impacted by the ability to earn HSR points, and if the number of points awarded had an effect on their decision to attend”. The survey received thousands of responses. The results were astounding.

Are you more likely to attend a sporting event if you are able to earn HSR points by attending?
Yes 91%
No 9%
If an event is deemed a “Double Points” event, does it increase the likelihood that you will attend?
Yes 90%
No 10%

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mobile34blog
February 1, 2016

App Update 3.4 Brings Prize Store Filtering and Activity Feed Improvements

This weekend we released version 3.4 of the mobile apps featuring some often requested additions. The mobile prize store now has filtering and sorting. Members can choose to show all items, just auctions, or just contests. In addition the order of prize store items can be toggled from highest to lowest or lowest to highest point cost. If your prize store does not have any active contest or auctions, these options disappear.

prizefiltering

 

Next up we made a couple improvements to the activity feed. Now members can “pull down to refresh” the feed. Also when a member scrolls to the end of the list of activities it will load in more, providing an infinite scroll all the way back to the first activity they completed for points.

pulldowntoreresh

Lastly we fixed a bug that stopped the activity feed from updating for some members and a bug that kept some members from being able to see micro survey questions.

Version 3.4 is now available in the Apple app store and the Google Play store for all teams!

mobile33-blog
November 11, 2015

Mobile App 3.3 Update Brings Auction Bidding

The latest version of the iOS and Android app brings several items. Here is what’s new:

  • Members can now view auction prizes and place bids on the go!
  • Threshold prize unlocking and redemption is now labeled more clearly
  • Location service availability is checked more often for a more responsive error message

The 3.3 update is now available in the Google play store and the iOS update will be available as soon as Apple approves (this week hopefully).

mobileweb-blog
October 28, 2015

Brand New Mobile Websites Launched!

This August we completely overhauled the custom FanMaker mobile apps with a new design and tons of functionality improvements. Now we have updated the mobile web experience to match! When fan’s visit a rewards site on their android and apple phones they will see an interface similar to the mobile apps in their chrome and safari web browsers without the need to install the app. This is a big improvement over the last version.

Chrome-iconSafari-White

Apple’s Safari and Google’s Chrome web browsers are supported. We still encourage mobile app install for a more robust experience, but now fan’s can get instant gratification in their mobile web browser.

mobile32-blog
October 6, 2015

Mobile App 3.2 Update Brings Expanded Events View, Password Reset and more!

The latest version of the iOS and Android app brings several new and highly requested features. Here is what’s new:

  • New expanded events view for additional event details
  • Option to add an image to events
  • Option to add a “Buy Tickets” link to events
  • Option to add event details text to events (Including support for links)
  • Added explicit “Check In” button
  • Added success and informational check in status message
  • Promotion of stay late bonus points after event starts
  • Password reset can now be triggered in the mobile app
  • Push notifications now make a sound
  • New Star icon for bonus games
  • Misc bug fixes

The 3.2 update will be available in the Google play store 10/7 and the iOS update will be available as soon as Apple approve it this week. / continue reading

pushnotes-blog
September 17, 2015

8 Push Notification Messages you Should be Sending to Your Fans

Recently we had a webinar on push notification and beacon best practices. In the video we discuss the how, what, and why of sending push notifications. The end result is these 8 recommendations that you should try today.

1. Welcome Fans on Game Day

Depending on the sport, your fans may arrive hours before the game. Let them know you appreciate them showing up by sending a push notification. The best way to do this is to add beacons to parking lot entrances and tailgate areas. Setup a scheduled beacon trigger (So the message is only sent pre-game) to go off. This way as soon as the fan drives into the parking lot they get greeted!

Bonus points if you sell a sponsor on being included in the message and include extra points for tailgating.

Welcome to tailgate country… see you at the game later. Remember, an ice cold Miller Light makes every tailgate better!

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staylate-blog
September 3, 2015

Track How Long Fans Stay and Award Stay Late Bonus Points

As part of FanMaker’s powerful new multichannel attendance system you can now track and award fans like never before:

  • Know what time fan’s arrive via GPS, beacon, ticket scan, and iPad Kiosk (API)
  • Send a welcome push notification with or without beacons NEW!
  • Award early arrival points for coming at least XXmin early
  • Measure how many minutes fans stay, and use for loyalty ranking NEW!
  • Award points for staying at least XXmin NEW!

example log / continue reading

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