Tag archives for: updates

membership_-levels
June 15, 2016

Membership Levels – New in FanMaker 3!

The new membership levels feature automatically ranks and groups fans into different levels of status. Setup levels at various point thresholds and fans will be automatically assigned when they qualify. Levels have names and colors you choose and there is no limit to the quantity. A member’s rank and level is re-evaluated every time they earn points, and even falls when points expire and a threshold is no longer met.

level profile

Similar to frequent flyer miles, membership levels give your fans something to work towards, and gives you more promotion and segmentation options. For example, you can offer certain benefits, or discounts exclusive to higher levels. A simple graph, like the one shown below, displays current status and level structure.

levelscale / continue reading

3-blog-hero
May 3, 2016

FanMaker 3 Coming Soon – All New Desktop Website Experience and More!

Soon we will be releasing an upgrade to FanMaker that is so huge, we gave it a number. FanMaker 3 brings a whole new desktop experience, completely re-imagined and re-programmed from the ground up!

So What’s New?

  • New Welcome Screen and Template System
  • New Registration and Login
  • New Profile Page with Action Feed and Onboarding Prompts
  • New Prize Store
  • New Leaderboard Customizations
  • New Membership Level System
  • Responsive for big and small screens
  • Fast! Tons of improvements behind the scenes
  • Even more to come!

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mobile34blog
February 1, 2016

App Update 3.4 Brings Prize Store Filtering and Activity Feed Improvements

This weekend we released version 3.4 of the mobile apps featuring some often requested additions. The mobile prize store now has filtering and sorting. Members can choose to show all items, just auctions, or just contests. In addition the order of prize store items can be toggled from highest to lowest or lowest to highest point cost. If your prize store does not have any active contest or auctions, these options disappear.

prizefiltering

 

Next up we made a couple improvements to the activity feed. Now members can “pull down to refresh” the feed. Also when a member scrolls to the end of the list of activities it will load in more, providing an infinite scroll all the way back to the first activity they completed for points.

pulldowntoreresh

Lastly we fixed a bug that stopped the activity feed from updating for some members and a bug that kept some members from being able to see micro survey questions.

Version 3.4 is now available in the Apple app store and the Google Play store for all teams!

fastreports-blog
January 13, 2016

Reports Now Run up to 20 Times Faster Plus Custom Columns and Email Delivery

We’ve been busy over the holidays improving some of the background aspects of FanMaker and I’m happy to share with you today the complete re-write of the export/reports system! In the past large exports of 50,000+ members would take tens of hours. NO MORE! The new system can churn through millions and millions of rows of data in minutes, not hours! For example a 100,000 member export (with all activity details) involving the merging of gigabytes of data can be complete in under 100 minutes!

Progress report

 

No more waiting, and checking back on your reports. When your export finishes you will receive an email with an expiring link to file. Past reports are always visible in the admin.

 

admin email

When building your reports you can customize what columns are included, adding just the data you need or select all to include the kitchen sink!

Select Columns

And when you using the “Download” button on any member list view the same powerful new system will run your export fast and with custom columns.

customize columns

surveys-blog
December 9, 2015

New Survey System Helps Gather Valuable Feedback From Fans – Now On Desktop and Mobile Web

You can now build targeted surveys, and reward members for filling them out. Members use the mobile app or the new desktop website version, they are presented with one question at a time – We call them Micro Surveys, and they are a valuable tool for gathering fan feedback. You can even target your questions to groups of people using tags. Here is what the new desktop version looks like:

desktop survey

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mobile33-blog
November 11, 2015

Mobile App 3.3 Update Brings Auction Bidding

The latest version of the iOS and Android app brings several items. Here is what’s new:

  • Members can now view auction prizes and place bids on the go!
  • Threshold prize unlocking and redemption is now labeled more clearly
  • Location service availability is checked more often for a more responsive error message

The 3.3 update is now available in the Google play store and the iOS update will be available as soon as Apple approves (this week hopefully).

mobileweb-blog
October 28, 2015

Brand New Mobile Websites Launched!

This August we completely overhauled the custom FanMaker mobile apps with a new design and tons of functionality improvements. Now we have updated the mobile web experience to match! When fan’s visit a rewards site on their android and apple phones they will see an interface similar to the mobile apps in their chrome and safari web browsers without the need to install the app. This is a big improvement over the last version.

Chrome-iconSafari-White

Apple’s Safari and Google’s Chrome web browsers are supported. We still encourage mobile app install for a more robust experience, but now fan’s can get instant gratification in their mobile web browser.

mobile32-blog
October 6, 2015

Mobile App 3.2 Update Brings Expanded Events View, Password Reset and more!

The latest version of the iOS and Android app brings several new and highly requested features. Here is what’s new:

  • New expanded events view for additional event details
  • Option to add an image to events
  • Option to add a “Buy Tickets” link to events
  • Option to add event details text to events (Including support for links)
  • Added explicit “Check In” button
  • Added success and informational check in status message
  • Promotion of stay late bonus points after event starts
  • Password reset can now be triggered in the mobile app
  • Push notifications now make a sound
  • New Star icon for bonus games
  • Misc bug fixes

The 3.2 update will be available in the Google play store 10/7 and the iOS update will be available as soon as Apple approve it this week. / continue reading

event-details-blog
September 30, 2015

New! Add an Image, Buy Tickets Link, and Promotional Details to Events

As part of our 3.2 Mobile app update we focused on giving teams more options for event promotion. You now have the option to add an image, text details, and even let fans buy tickets within the app. Here’s what this new feature looks like in action.

mobileapp-32

 

All of these optional items are available under the event details section of each events settings.
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Attendance-blog
August 26, 2015

Attendance Setup and Best Practices

Recently many improvements have been made to the way events and attendance work in your FanMaker Loyalty program. This webinar will focus on those changes as well as best practices for event settings and promotion.

Here are some Highlights from the Webinar

New Venue Setup and GPS Radius Settings

Every event needs a home, now you can customize venue settings like never before. Drag the pin on the map and adjust the check in radius to your preference, and set check in beacons with the new venue editing panel.

Venue Setup

Attendance Story

With multichannel attendance get to know your fan’s game day story. By combining ticket scan integration, beacons, and gps engage with your fan in new ways while capturing thousands of valuable data points.

story of joe.001

 

Event Setup Form Updates

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