Join Fanmaker
Partner Success Specialist (Entry Level)
100% Remote (U.S. only)
Fanmaker is the fan loyalty and digital payments platform built for sports. We power 200+ teams across the NFL, NHL, NBA, MLB, and NCAA, including the Kansas City Chiefs, New York Yankees, OKC Thunder, and Edmonton Oilers. Our platform includes loyalty programs, student rewards apps, mobile wallets, loaded tickets, kids clubs, and in-stadium engagement tools that drive revenue and build stronger fan connections. We’re a fast-growing company with a startup mentality, operating with speed, ownership, and a bias toward action.
This role supports our Partner Success Managers who work directly with our customers (sports teams) by handling customer support questions, configuring Fanmaker apps, building reports, keeping documentation tight and current, and taking on supportive projects and tasks that require flexibility and responsiveness to coordinator and customer needs.
This is an entry-level role with a clear path to becoming a Partner Success Manager and directly owning customer relationships.
What You’ll Do
Primary responsibilities:
- Shadow and assist Partner Success Managers during team launches and activations
- Respond to customer support questions via email, chat, and ticketing systems
- Maintain and improve documentation, training guides, and internal how-tos
- Configure and manage Fanmaker apps, admin tools, and platform settings
- Assist with small data projects, cleanup, and exports
- Build custom reports and analytics for customers and internal teams
This is a focused, heads-down role with light to medium meetings. Your day will be a mix of project work and responding to customer needs as they come in.
What We’re Looking For
Required
- New grad friendly; 2–4 years of college preferred, degree not required
- Comfortable communicating clearly and professionally with customers
- Strong Google Sheets skills (formulas, filters, organization)
- Strong note-taking and project organization skills, with the ability to keep work clearly documented and easy to follow
- Experience working in Slack and email-based support environments
- Hands-on experience with modern AI tools such as ChatGPT, Claude, Gemini, and Grok, with regular personal, academic, or professional use
- We are AI-first and expect curiosity, experimentation, and a willingness to continuously learn and apply AI to work faster and smarter in a fast-paced environment
- Apple/Mac user (company is Mac-only)
- Based in the United States during entirity of employment
Nice to have
- Interest in sports or experience working with sports teams
- Customer-facing service or support experience, including direct communication with external customers
- SaaS, customer support, or operations experience
- Comfort learning complex software products quickly
How You’ll Grow
This role is designed as a launchpad. Strong performers move into:
- Partner Success Manager primary point of contact for sports teams
- Deeper ownership of launches, reporting, and strategy
We care more about how fast you learn than what you already know.
Work Details
- Fully remote
- Core hours: 9–5 Central Time
- Light meetings, heavy focus time
- Travel: 0–1 times per year
- Occasional in-person meetups or trainings in Minnesota. Being Minnesota-based is helpful for these meetups but not required.
Compensation & Benefits
- Salary: $45,000 – $50,000 (depending on experience)
- HSA contribution and stipends for health, dental, and vision premiums
- Paid holidays + PTO
- All equipment provided (Mac setup)
- Work with professional and collegiate sports teams across the U.S.
How to Apply
Email jobs@fanmaker.com with the following:
- A brief introduction email that speaks directly to this role and why you are interested in joining Fanmaker as a Partner Success Specialist
- A summary of any relevant experience related to customer support, customer-facing work, SaaS, sports, or technology
- Your resume attached as a PDF
To help us filter applications, please include a sentence in your email that mentions the founder’s alma mater (Jonathan Dusing). You can find this information publicly (for example, on LinkedIn). Applications that do not include this will not be considered.
We review applications on a rolling basis.
